TABLE OF CONTENTS

The study materials for this course are available on-line. To begin the interactive version, click a chapter link in the Table of Contents. You may study the material in any order you wish -- but  we recommend following the NEXT link found on each page. If you use the NEXT links, you will be sure you have studied all of the material.

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Print versions of the chapters are available. If you choose to study using the print version, be sure to complete the Chapter Reviews on-line before taking the final exam.


TABLE OF CONTENTS
ONLINE STUDY MATERIAL
ONLINE REVIEW QUESTIONS
PRINT VERSION
Introduction to Ethics
 The Legal Framework of Compliance & Ethics
Ethical Guidelines for Reviewing Sales Tools
Ethical Guidelines for Reviewing the Sales Process
Common Ethical & Compliance Problems
Conducting an Ethical Review of Your Practice




Chapter 1  Introduction to Ethics

Foundation of Ethics
Nature of Compliance
Professionalism and Industry Image
Chapter 1 Review

Chapter 2   The Legal Framework of Compliance & Ethics

Federal Government's Role
State Government's Role
Print version
Common Law & Concept of Agency
Legal Concepts of Liability
Judicial Review
Chapter 2 Review Questions

Chapter 3  Ethical Guidelines for Reviewing Sales Tools

Stationery and Business Cards
Advertising & Direct Mail
Personal Brochures
Magazine Articles
Chapter 3 Review Questions

Chapter 4  Ethical Guidelines for Reviewing the Sales Process

The Approach
Opening Interview
Presentations
Illustrations & Supporting Materials
Implimentation
Chapter 4 Review Questions

Chapter 5  Common Ethical & Compliance Problems

Fiduciary Responsibility
lllegal Acts
Replacement
Client Expectations
Misleading Terms
Chapter 5 Review Questions

Chapter 6   Conducting an Ethical Review of Your Practice

Collecting Information
Evaluating Agency Practices
Reforming Unethical Practices
Marketing Advantages
Chapter 6 Review Questions
Ethical Review Form